Flight in August

Summer travel can have its share of woes, and August has certainly been no stranger to delays.  We thought it’d be compelling to take a good look at the hold times with each of the major domestic airlines this summer.  Of the over 10,000 calls Lucyphone has sent to these airlines over the past month, here’s how their hold times stack up.

With catastrophes like Irene and airport closures up and down the Eastern seaboard, nearly 30% of calls to airlines have exceeded a 5 minute hold time.  Furthermore, when it’s bad, it can be really bad - see US Airways with 16% of their total calls taking more than 20 minutes to speak to an agent!