Calling the IRS ? Lucy is just-in-time!

April 15th is less than 10 days away and that means everybody is scrambling to get their taxes done.  And if you’ve ever had to call the IRS around April 15th, you know what a pain it can be.  Nina Olson, who is the head of the National Taxpayer Advocacy, has stated the declining ability of the IRS to answer the phone is the most serious problem facing taxpayers ( see article ).

That’s why we’ve decided to help out the taxpayer by showing off the latest in our enterprise toolkit and making it free for callers between now and the end of April.

1-888-365-6435 is what we call a just-in-time Lucyphone number.  It’s a special number that we’ve set up that “wraps” the IRS number.  When you call a just-in-time number, it’s just like you are calling the company directly, except you have “Lucy” with you.  That means, if you ever get put on hold, you can press ** (press ## if you use Google Voice) and Lucy will step in to help.

When you use the IRS just-in-time number, you’ll also get a preview of our new Lucyphone features — including “audio intros”.  After you press **, you will be prompted to record an audio intro that will be played to the agent during the callback. That way, when you receive your callback, the agent already knows why you’re calling!