Text 424-999-LUCY when you do not wanna be held

SMS, SOS or both? We say both.  According to study findings from Pew Research, text message users send a little over 40 text messages per day. Which means we think it can safely be assumed the average person is pretty well acquainted with SMS. That being said, LucyPhone is excited to cater to those users by introducing an SMS option!  With this new addition, using LucyPhone gets easier.   

Here’s how it works: Users have the option to text the name of the company which they’re trying to reach to 424-999-LUCY. They then will receive a text message with a list of numbers to choose from which will direct them to the correct company and/or department. After a number is chosen, the user will be called by LucyPhone to connect the call to the chosen number . While LucyPhone waits on hold, users have the option to text “S” for the status of the call, “J” for rejoining the call, or “H” for additional help.

Try texting “Dish” and see the list of available “DISH Network” numbers.  Reply with “1”, and LUCY will connect you to the first result.  Sometimes you just want to be held … and sometimes you don’t!  LUCY lets you do the latter.