Happy Customer Service Week!

As we celebrate Customer Service Week and the many professional Customer Care Representatives who go out of their way to provide extraordinary service to callers, we thought it’d be a good idea to remind CCRs the many ways in which Lucyphone helps them to perform their job more effectively.  

Happier Callers (who just got a callback)

Shorter Handle Times (because of our audio intros)

Higher First Call Resolutions (because of dropped-call callbacks)

We typically have only provided this guide to our Enterprise customers, but all of the ~3000+ toll-free numbers that we call enjoy the fruits of the Lucyphone architecture.  Attached is the latest CCR guide.  Happy Customer Service Week, and thank you CCRs for Listening for Lucy!